Privacy Policy
Overview
This Privacy Policy explains how Pinmelt collects, uses, and protects information when you visit our website, create an account, upload photos, place an order, write a review, or use a referral link.
Information we collect
- Account and checkout details such as name, email, shipping address, billing details, and order history.
- Uploaded photos, generated previews, selected sizes, crop settings, and production files needed to make your custom magnets.
- Review content, ratings, optional review images or videos, and referral sharing choices.
- Referral tracking data such as referral link visits, registrations, and attributed order totals.
- Technical data such as cookies, browser information, device information, and site usage data.
How we use information
- To process orders, create production files, ship products, and provide customer support.
- To save drafts and previews so customers can continue or complete an order.
- To show reviews, optional customer media, and promotion/referral statistics.
- To improve site performance, fraud prevention, product quality, and customer experience.
Photo and review content
Photos uploaded for custom products are used to create your order and related production files. If you submit a review with media, that media may be displayed on the website. If you choose to share a review to a social platform, the platform receives the content you choose to share.
Cookies and referral tracking
Pinmelt may use cookies to remember carts, drafts, login sessions, and referral codes. Referral cookies help attribute visits, registrations, and orders to the correct user promotion link.
Sharing information
We do not sell personal information. We may share necessary information with payment processors, shipping carriers, hosting providers, analytics providers, fraud prevention tools, and other services needed to operate the store.
Data retention
Order records, uploaded production files, reviews, and referral statistics may be kept as long as needed for fulfillment, support, legal, accounting, and business purposes. You may contact us to request review or deletion where applicable by law.
Contact
For privacy questions, contact Pinmelt support through the website account or contact page.